Engage Hospice Patients and Families: Unlocking the Power of a Patient Portal
Engage Hospice Patients and Families: Unlocking the Power of a Patient Portal
In the digital age, technology has transformed the way we connect, communicate, and access information. This revolution is also making a significant impact on the healthcare industry, empowering patients and their families to take an active role in their care. One powerful tool that enables this engagement is a patient portal; a secure online platform that provides hospice patients and their families with easy access to their health information, communication (via text or video visits) with hospice providers, and other valuable resources. Let's explore how a patient portal can unlock the power of engagement for patients and their families.
One of the primary benefits of our Acurata Patient Experience Portal (APEx), is the ability to access health information conveniently. Patients and their families can log in to the portal from any device with internet access and communicate with the triage call center, view their previous triage visits, see the name and photo, real-time location, and ETA of a nurse assigned to a new visit. They can even participate on a video call with their nurse. This empowers hospice patients and family caregivers to actively participate in their care. Having access to APEx can lower anxiety about nurse arrival times and reduce callbacks or calls to 911.
Acurata enhances communication and collaboration between patients, families, and healthcare providers. Through secure messaging features, patients can ask questions, request a visit, or clarify instructions. Hospice staff can respond to these inquiries in a timely manner, ensuring that patients and their families feel heard and supported. This two-way communication strengthens the patient-provider relationship, builds trust, and fosters a collaborative approach to care. Engaging patients and families in the decision-making process leads to better health outcomes and increased satisfaction with the care received.
The APEx patient portal is a powerful tool for engaging patients and their families in their hospice journey. By providing convenient access to health information, fostering communication and collaboration, providing video visits, and offering visit confirmation and arrival times, APEx empowers patients and their families to take an active role in their care. Hospice organizations that embrace a patient portal in their triage department can unlock the power of engagement, leading to improved health outcomes, increased patient satisfaction, and a stronger partnership between patients, families, and hospice providers.
If you're interested in implementing a patient portal in your triage department to engage your patients and their families, we invite you to contact us at hello@acurata.us or visit our website at https://www.acurata.us. At Acurata, we specialize in developing innovative technology solutions that enhance patient engagement, improve healthcare workflows, and optimize patient care. Let us help you unlock the power of APEx and create a more engaging healthcare experience for your patients and their families.