How High Can You Go?
Enhance Hospice CAHPS Scores with Timely EWE Triage Response and Real-Time Arrival Updates
As hospice providers strive to deliver exceptional patient experiences, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores have become an important benchmark for measuring patient satisfaction. One crucial aspect that can significantly impact CAHPS scores is the timely response and updated arrival times for evening and weekend triage visits. By focusing on these key factors, hospice organizations can enhance their CAHPS scores and improve patient satisfaction. Let's explore how timely response, and updating patients on nurse arrival times can make a difference.
Timely Evening & Weekend Response
Timely response to evening and weekend triage calls is essential for building trust and ensuring patient satisfaction. When patients reach out to hospice triage staff with questions or visit requests, a prompt response shows that their needs are valued and taken seriously (yet another CAHPS measurement). By implementing efficient communication channels, such as online visit assignment and secure messaging platforms, organizations can respond to patient inquiries and get a nurse to their home in a timely manner. This responsiveness not only addresses patient’s needs promptly but also gives them confidence in the hospice provider's commitment to their care, positively impacting CAHPS scores.
Where’s My Nurse?
Updating patients and families on triage nurse arrival times plays a significant role in patient satisfaction. Long wait times can be frustrating and may lead to callbacks or calls to 911, and ultimately, a negative perception of the overall hospice experience. Because Acurata provides accurate and real-time updates on visit arrival times, hospice organizations can better manage patient expectations. Patients who are well-informed about any delays or changes to their scheduled appointments are more likely to feel respected and valued. Transparent communication about arrival times reduces uncertainty and anxiety, ultimately leading to higher patient satisfaction and improved CAHPS scores.
Empower and Engage Patients and Families
One effective strategy to enhance timely response and provide updated arrival times is through the use of a patient facing web portal. By the Acurata Patient Experience Portal (APEx), hospice organizations can show a patient and family caregivers, a real time visual of their nurse’s progress as they drive to the home. Additionally, organizations can utilize secure text messages or video call to inform patients about any changes or delays in the schedule, allowing them to adjust their plans accordingly. These technological interventions ensure that patients have the information they need, effectively reducing frustration and increasing overall satisfaction.
We all know that timely response and real-time updates of arrival times are crucial factors in raising CAHPS scores and improving patient satisfaction. By implementing efficient communication channels, providing accurate and real-time updates on arrival times, leveraging technology solutions, and optimizing evening and weekend triage workflows, hospice organizations can dramatically enhance the patient experience. Focusing on these aspects not only leads to higher CAHPS scores but also contributes to the overall success and reputation of the organization.
If you're interested in learning more about how to enhance CAHPS scores and improve patient satisfaction through timely response and updated arrival times, we invite you to contact us at hello@acurata.us or visit our website at https://www.acurata.us. At Acurata, we specialize in developing innovative technology solutions that empower healthcare organizations to provide exceptional patient experiences. Let us help you boost your CAHPS scores and create a positive impact on patient satisfaction.