Keeping it Local: The Heart of Community Hospice

Keeping it Local: The Heart of Community Hospice, Even After a Merger

In hospice care, community connection is everything. So, when a local hospice joins forces with a big organization, maintaining that cherished sense of community becomes more important than ever.  Picture your favorite neighborhood café; it's not just the coffee; it's the familiar faces and the cozy vibe. The same principle applies to community hospices.

Why does it matter? Well, imagine stopping by your go-to coffee spot and finding it transformed overnight. It's disorienting. Similarly, after a merger, patients and families continue to rely on the warmth and familiarity of their local hospice. The secret sauce here? Increased communication and response. When patients and families feel in the loop, it's like catching up with an old friend – comforting and reassuring.

CAHPS scores, the Yelp of healthcare, reflect this sentiment. The more patients and families feel connected and respected, the higher the satisfaction scores. It's not just about medical expertise; it's about knowing your patients, responding promptly to their needs, and being a reliable presence in the community.

So, post-merger, it's crucial to weave that big organization expertise into the local fabric. Emphasize community roots, keep the lines of communication wide open, and let patients and families know that, despite the changes, the heart and mission of the hospice remains the same.

In short, it's about preserving that cherished community vibe. A recently acquired hospice should feel like your favorite local spot – upgraded, maybe, but still that same comforting place your community always relied on. Cheers to keeping it local, even in the world of mergers and expansions!

Regardless of size, Acurata can help. By automating your organization’s triage intake and visit assignment process, we can maintain your organization’s culture of trust and compassionate care. We allow your after-hours hospice triage staff to spend more time on the phone with anxious patients calling for help, and getting that help there as efficiently as possible.

So, if you're ready to upgrade your after-hours triage approach while maintaining that same sense of community connection, reach out to Acurata at hello@acurata.us or visit https://www.acurata.us. Let Acurata be the driving force behind your commitment to deliver a compassionate and exceptional experience to your patients and their families.