“Starting Over”: The Power of Automation
“Starting” Over: The Power of Automation
In 1912, the electric car starter was invented, and it made the operation of the 1910s cars a lot easier. Before the automated electric starter came along, cars had to be started by cranking the motor by hand. This took considerable strength and was also dangerous. If the car wasn’t cranked properly, the crank could kick back and cause a fractured thumb or arm. These early 1900s cars could be a literal pain in the neck, but automation came to the rescue!
In the fast-paced world of hospice care, time is of the essence. Ensuring that patients receive prompt and appropriate care is essential, especially when it comes to evening and weekend triage services. Managing in-house triage efficiently can be a daunting task, but like the innovation of the automated car starter, the power of automation can help hospice organizations streamline the triage process and improve overall efficiency, making it less of a pain in the neck..
By harnessing the benefits of Acurata, organizations can save time, reduce administrative burdens, and ultimately provide better care to their patients. Let's explore the power of automation in streamlining in-house triage.
1. Eliminate Manual Processes: One of the primary advantages of Acurata is the elimination of manual coordination and paperwork. Traditionally, scheduling triage visits involved multiple phone calls, back-and-forth communication, and paper-based documentation. This manual process is not only time-consuming but also prone to errors and delays. Using Acurata’s online web portal, call center can easily view the patient’s location, on duty nurse locations and availability status, and assign visits with a mouse click, while still on the phone with the patient. No more phone tag trying to find the closest available nurse. This minimizes the chaos of assigning visits, allowing call center staff to focus on providing direct patient care.
2. Get Real-Time Updates: Acurata provides real-time availability updates. Using our web portal, call center staff can instantly see the status of every visit in the system, what nurse has been assigned. Each visit displays vital information, including the nurse assigned to the visit, nurse arrival time, visit notes, visit completion time, a much more. The system updates in real-time, preventing double bookings and reducing the need for manual oversight. This real-time availability feature keeps call center staff informed of nurse and patient statuses, allowing for prompt and accurate visit assignment. This efficiency improves patient satisfaction by ensuring that patients receive the care they need in the quickest time possible.
3. Easily Identify Priorities: Acurata enables triage staff to prioritize urgent cases. At a glance, the system can identify patients with higher priority or immediate needs and allows call center staff to quickly identify the most appropriate field nurse for that visit. This prioritization feature ensures that patients with urgent conditions receive the necessary attention promptly, minimizing wait times and improving patient outcomes.
4. Keep Patients Informed: Using Acurata’s APEx Patient Portal, patients and families can securely communicate online with the call center staff. They can also review previous visits and see real-time progress on a map as their assigned nurse drives to their house. This proactive approach enhances patient engagement and reduces callbacks and calls to 911.
5. Interface With EMR: Acurata can interface with your hospice EMR platform to allow for seamless patient information flow and reduces the need for duplicate data entry. This integration streamlines the workflow, reduces errors, and enhances data accuracy, ultimately leading to more efficient and coordinated patient care.
Automation has the power to kick start your in-house triage by streamlining the process, reducing administrative burdens, and improving overall efficiency. By eliminating manual coordination, offering real-time availability updates, prioritizing urgent cases, keeping patients and families informed, and integrating with other healthcare systems, Acurata optimizes resource allocation, enhances patient satisfaction, and ensures that patients receive timely and appropriate care. And we do this at an amazingly affordable price!
If you're interested in implementing Acurata in your organization, we invite you to contact us at hello@acurata.us or visit our website at https://www.acurata.us. At Acurata, we specialize in developing innovative technology solutions that optimize healthcare workflows and enhance patient care. Let us help you “Start Over” and harness the power of automation in your triage operation.