The Hospice App Nobody Asked for, But Everybody Wants

The Hospice App Nobody Asked for, But Everybody Wants

In the fast-paced world of innovation, some of the most successful products are those that no one explicitly asked for, but once introduced, became indispensable. Two notable examples of this phenomenon are Post-it Notes and Zoom. Both have revolutionized their respective spaces, becoming crucial tools for businesses and individuals alike. Similarly, Acurata's after-hours triage solution for hospice organizations follows this same trajectory, filling a critical need that was not initially demanded but is now recognized as essential.

Post-it Notes: The Accidental Innovation

Post-it Notes were not a product born out of public demand. In fact, their invention was a fortunate accident. In 1968, 3M scientist Dr. Spencer Silver was attempting to create a super-strong adhesive, but instead, he developed a weak, reusable adhesive that didn’t seem to have much immediate application. It wasn’t until another 3M employee, Art Fry, realized its potential for bookmarks that the concept for Post-it Notes took off.

Despite the fact that no one was clamoring for a small piece of paper with a sticky edge, once Post-it Notes were introduced in 1980, they quickly became an office staple. Today, it’s hard to imagine any workspace without them. They allow people to quickly jot down ideas, mark important documents, and serve as a versatile organizational tool. The success of Post-it Notes illustrates how sometimes, it’s the unexpected innovations that capture the market and solve problems people didn’t know they had.

Zoom: The Virtual Meeting Revolution

Zoom’s story is another example of a product that no one was particularly asking for, but everybody now wants. In the pre-pandemic era, video conferencing was already available, but not widely used. Most people relied on emails, phone calls, or in-person meetings. Zoom entered the scene in 2013, offering a seamless, user-friendly platform for virtual meetings. However, it wasn’t until the COVID-19 pandemic forced businesses and individuals to connect remotely that Zoom became indispensable.

Overnight, Zoom became the go-to tool for communication, used not only by businesses but also by schools, families, and friends. The platform’s ease of use, reliability, and features like breakout rooms and screen sharing made it the ideal solution for the new normal. Like Post-it Notes, Zoom didn’t initially have a large, explicit demand, but once people experienced its value, it became a necessity in modern communication.

Acurata: The In-House After-Hours Triage Solution Every Hospice Organization Needs

Much like Post-it Notes and Zoom, Acurata's after-hours triage solution for hospice organizations provides an in-house innovation that no one specifically asked for but has become something every hospice organization realizes it needs. The nature of hospice care is unique—patients and their families require support 24/7, and managing after-hours calls is a critical part of providing comprehensive care.

Some hospice organizations have chosen to outsource their night and weekend triage function. Thousands of others are staffing triage with their own in-house call centers and field nurses. For these organizations, Acurata fills a gap that was previously handled in less efficient ways, such as handwritten notes and trying to reach field nurses’ cell phones in an attempt to find the closest available nurse to make that visit.

Acurata’s after-hours triage solution addresses this need by providing an automated system to transform their after-hours processes. Acurata’s software streamlines the incoming call intake process and allows for lightning-fast dispatching to the closest available field nurse when a visit is required; no phone calls to field nurses are required!

In addition, every step of the visit is automatically captured and documented; including the time the call was received, time visit was sent to and read by the field nurse, arrival time at the patient’s home, and time that the visit ended. All this data is automatically compiled and available for your favorite reporting software. This efficient process reduces field nurse arrival times by more than 40%, while also communicating to patients and caregivers estimated nurse arrival times, both of which have a positive impact on CAHPS scores.

With Acurata, hospice organizations can ensure that their patients receive prompt attention even during nights, weekends, and holidays. This solution not only improves patient care but also reduces stress on hospice staff, allowing them to focus more on patient care than paperwork and note taking. By implementing Acurata, hospices can optimize operations and maintain their quality of care, making Acurata an invaluable resource that no one explicitly requested but now finds essential.

Who Knew?

Post-it Notes, Zoom, and Acurata's after-hours triage solution all share a common thread—they are products that nobody initially asked for but have since become indispensable. In business, the best solutions are often the ones that address needs people don’t yet realize they have. Acurata, like its predecessors, is proof that innovative solutions can revolutionize industries by filling gaps that were previously overlooked.

Learn how Acurata can help your organization use your staff to transform your after-hours triage by visiting us at https://www.acurata.us/ or contact us at hello@acurata.us.  You may not know us, but you need us!